Refund & Cancellation Policy
Last updated: August 2026
VisaOfficerPro provides digital AI advisory services — including AI Mock Visa Interviews, Statement of Purpose (SOP) generation, and the AI Visa Consultant — delivered immediately upon purchase as access to digital credits and features. This policy explains when refunds may be granted and how to request one.
1. Nature of the Purchase
All purchases are for time-limited digital access (Bronze, Silver, or Gold passes) and one-time token add-ons (credit boosters). Access to the digital credits and features begins as soon as payment is confirmed, which constitutes full performance of the service from our side.
2. Eligibility for a Refund
A refund may be considered only where:
- You were charged but did not receive any assigned plan or token credits (e.g. a payment processed but entitlement failed to apply).
- A duplicate charge occurred for the same purchase.
- You request cancellation before any digital credits or features were consumed or accessed.
3. Non-Refundable Circumstances
Refunds are generally not provided where:
- The pass or add-on credits have already been accessed, partially used, or consumed.
- A pass has simply expired after its access window.
- The request is based on a change of mind after credits were delivered.
Because digital credits are made available immediately and are not recoverable once used, consumed balances are treated as used services and are not refundable.
4. Support Contact Window
To request a refund or cancellation, contact our support team at support@visaofficer.ai within 7 days of purchase, including your registered email address and the transaction reference. Requests submitted outside this window will be reviewed at our discretion and are not guaranteed.
5. How to Cancel
Passes are one-time digital access and do not auto-renew, so there is nothing to cancel going forward. To stop using the service, simply discontinue use. For account deletion and associated data removal, follow the steps in our Privacy Policy.
6. Processing
Approved refunds are processed to the original payment method used at checkout via our payment processor (Dodo Payments). Processing times are subject to your bank or payment provider and may take several business days.
7. Disputes
If you are not satisfied with the resolution of a refund request, reply to your support thread and we will review the matter again. We aim to acknowledge and resolve all refund queries within 7 business days.