Last Updated: August 2026
Effective Date: August 2026
VisaOfficerPro ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our mobile application and web services, in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 (India) and Google Play Developer Program Policies.
We strictly limit data collection to what is necessary to provide and improve our services. We do not collect any data beyond what is listed below, and we do not use your data for any purpose other than those stated.
| Data Category | Specific Fields | Purpose |
|---|---|---|
| Account Credentials | Email address, password hash (scrypt) | Authentication, account creation, session management |
| Applicant Profile | Full name, target country, visa category, education, funds, work experience, ties to home, language proficiency, visa refusals | Personalizing AI mock interviews, SOP generation, and visa success scoring |
| Chat & Interview Data | User messages, AI responses, interview transcripts, session metadata | Delivering conversational AI services, interview practice, and feedback reports |
| SOP & Document Text | User-provided SOP text, extracted document content, analysis results | Statement of Purpose generation, document analysis, and scoring |
| Speech / Audio Data | Transcribed text from voice input (audio is processed on-device or via secure API; raw audio is not stored on our servers) | Real-time speech-to-text for mock interview practice only |
| Billing & Usage Metadata | Token counts, subscription status, add-on purchases, ad reward events | Enforcing usage quotas, subscription management, and service provision |
| Device & Session Info | Session cookies, IP address (via Vercel infrastructure logs), platform type (native/browser) | Security, session persistence, and service optimization |
We engage the following trusted service providers to operate our application. Each processor is bound by contractual obligations to protect your data and use it only for the purposes we specify.
Services: Firebase Authentication (user identity verification). Firebase may collect device identifiers, IP addresses, and usage metrics per the Firebase Privacy Policy. We do not store user profile or chat data in Firebase Firestore; all application data is stored in our encrypted database (SQLite / Neon Postgres).
Services:AI-powered visa consultation, mock interview simulation, SOP generation, and profile analysis. Text inputs (chat messages, SOP text, profile data) are transmitted securely to Anthropic's API solely for generating responses.Your data is NOT used to train Anthropic's public foundation models. Anthropic does not train on API inputs unless you explicitly opt in. See the Anthropic Privacy Policy.
Services:Speech-to-text transcription when the OpenAI Whisper feature is enabled. Audio data is forwarded to OpenAI's API only when the server-side key is configured. If not configured, speech processing runs entirely on-device via native OS speech recognition. See the OpenAI Privacy Policy.
Under the Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you. To exercise this right, please contact us at support@visaofficerpro.com. We will provide your data in a portable, machine-readable format within a reasonable timeframe.
You have the right to request correction of inaccurate or incomplete personal data. You can update your profile information directly through the app's Profile Settings page. For data that cannot be self-corrected, contact us at support@visaofficerpro.com.
You have the right to request deletion of your personal data and account. You can delete your account at any time through the app (Profile Settings > Delete Account) or by contacting us. Upon deletion, we will remove your account and all associated data from our active systems within 30 days, except where retention is required by law.
In accordance with Google Play Developer Program Policies, we provide clear in-app mechanisms for account deletion.
What gets deleted: Your account credentials, chat history, interview transcripts, SOP documents, applicant profile, billing records, and all other personal data associated with your account. Deletion is permanent and cannot be undone.
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will remove your data from active systems within 30 days. Some data may be retained in anonymized or aggregated form for analytics and service improvement, where such data can no longer be used to identify you.
We implement industry-standard security measures to protect your personal data:
VisaOfficerPro is designed for adult users (18+ years) preparing for visa applications. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.
In accordance with Section 13 of the Digital Personal Data Protection (DPDP) Act, 2023, we have designated a Grievance Redressal Officer to address any concerns or complaints regarding the processing of your personal data.
Grievance Redressal Officer
Designation: Support Team (Grievance Redressal Officer)
Email: support@visaofficerpro.com
Jurisdiction: India
Response Time: We aim to acknowledge and resolve grievances within 30 days of receipt.
If you are not satisfied with the resolution provided, you have the right to escalate the matter to the Data Protection Board of India.
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us at: support@visaofficerpro.com.